Privacy Policy Effective Date: April 2021
Version 2 (Revised on 20-2-2024 )
CCW Service believes in the extraordinary value of data, and we know how important data protection is to anyone, regardless of whether you are an individual or a business. We are committed to protecting and respecting your privacy to ensure that your personal data is processed in accordance with applicable data privacy legislation and regulations which are currently in force in Malaysia.
CCW Service Privacy Policy takes into account the Personal Data Protection Act (“the PDPA”) and all applicable regulations and standards imposed by the Personal Data Protection Commission.
This notice will explain to you how we process the Personal Data that we collect and what your rights are in relation to how your Personal Data is stored or used.
Data Collection By accessing our website, we assume that you have consented to the processing of your personal data. Should you wish to withdraw your consent or request for your personal data to be deleted, please find out how to contact us under the section titled “Contact Us” below.
Further to this, in the course of dealing with us, we may request for data and information relating to you, your organisation and your employees. Such data and information may include name, contact number and so on. This is to allow us to enter into transactions with you or ensure that we are able to deliver the necessary services or deliverables connected to our business as well as to conduct marketing and promotional activities in relation to our services.
Your personal data may be collected in one of the following ways:From our website From personal data that you may provide to us for commercial purposes
We also use various technologies to collect information, and this may include sending cookies to your computer. Cookies are small data files stored on your hard drive or in your device memory that help us to improve our services and your experience, and identify areas and features of our services that are popular and count visits. We may also collect information using web beacons (also known as "tracking pixels"). For correction of your personal data, kindly refer to the section titled “Contact Us” below.
Data Collection through Facebook Apps
In order to enhance our services and provide tailored offerings, we utilize two Facebook applications, CustomerEngage and CCW Engagement. These applications are designed to collect data from the Facebook API with your explicit consent. The type of data collected includes, but is not limited to, publicly available information and interactions related to our service on Facebook.
Purpose and Use of Collected Data:
The data collected through CustomerEngage and CCW Engagement is used exclusively for the purposes of improving service delivery, personalizing your experience, and developing new features or services that meet your needs. This data helps us understand user preferences and behavior on Facebook related to our service.
User Consent:
By interacting with our service on Facebook or utilizing features that integrate with CustomerEngage and CCW Engagement, you consent to the collection and use of your data as described. You have the right to withdraw this consent at any time by adjusting your Facebook privacy settings or contacting us directly.
Data Privacy and Security:
We are committed to ensuring the security and privacy of your data collected through Facebook. We implement rigorous data protection measures in line with legal requirements and our overall privacy policy. Your data is processed only to the extent necessary for the specified purposes and is not shared with third parties without your consent, except as required by law.
How We Use the Information We Collect We use the information we collect and technologies on this site to help us improve your online experience. Additionally, if you have provided your personal data to us for commercial purposes, the personal data would be processed in accordance with the purposes it was collected for - such as marketing and receiving future communications from us. This may include processing personal data to deliver our services to you, process payment for the services we have rendered to you and ensure our compliance with the PDPA and necessary regulations.
Should you fail to provide us with the data and information that we may require, we may not be able to deliver our services to you as requested.
Rest assured that your personal data will not be processed or kept longer than necessary to fulfill the purposes it was collected for. If your personal data is no longer required for the purposes it was collected, we will take steps to permanently delete your personal data. Sharing of DataWe don't share your personal information with third parties other than the class of third parties which we have described in the following paragraphs and as and when compelled to be so disclosed by the PDPA and any other relevant regulations.
Third party analytics & services
Cookies We may use cookies on our site to remember your preferences.For more general information on cookies, please read "What Are Cookies".Opt-Out, Communication PreferencesYou may modify your communication preferences and/or opt-out from specific communications at any time. Please specify and adjust your preferences.SecurityWe take practical steps to protect your personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.Your RightsYou have the right to:
Opt out or unsubscribe from marketing emailsAccess your personal dataWithdraw your consent to the processing of your personal dataAsk us to correct, delete, or only use your information for certain purposes.Please note that there are certain exceptions to these rights as provided for under the PDPA..Changes to the Privacy PolicyWe may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.
If we make major changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email.
Contact Us
If you have any questions about the collection and processing of your personal data or if you would like to update or request deletion of your personal data, you may contact us at any time through support@ccw-service.com.